Contentxprtz Privacy Policy

1. Introduction

Rudrriv Solutions Private Limited (“Contentxprtz”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, visitors, and collaborators. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website www.contentxprtz.com, place an order for our services, or otherwise communicate with us.

This Policy applies to:

• Individual clients (e.g., PhD candidates, researchers, professionals)
• Institutional clients (e.g., universities, research labs, publishers)
• Visitors, collaborators, and job applicants who use or access our Website

We recognize the importance of maintaining confidentiality and complying with global data protection regulations such as:

• The General Data Protection Regulation (GDPR) (EU/EEA/UK)
• The Information Technology Act, 2000 (India)
• The California Consumer Privacy Act (CCPA) (if applicable)
• Any regional privacy laws applicable to the user’s jurisdiction

By accessing or using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website and Services.

2. What Information We Collect

Contentxprtz collects various types of personal and professional information to provide and improve our Services. This includes both personally identifiable information (PII) and non-personal data collected automatically or through usage.

2.1 Information You Provide Voluntarily

When you interact with us, place an order, or submit content, we may collect:

• Contact Information: Name, email address, phone number, country of residence, institution/affiliation.
• Account Information (if applicable): Username, password (encrypted), and account preferences.
• Manuscript or Project Files: Documents, research papers, data sets, grant proposals, figures, tables, or supporting content you upload for editing or consulting purposes.
• Billing & Payment Information: Name, billing address, transaction details (we do not store full card details—payments are processed securely via third-party gateways).
• Communications: Emails, chats, messages, and instructions exchanged with our team.
• Feedback or Surveys: Voluntary testimonials, service ratings, or responses to research-related questionnaires.

2.2 Information Collected Automatically

When you visit our website, we may collect certain data through cookies, analytics, or server logs:

• IP address and browser type
• Device identifiers and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs or third-party referral platforms

This information helps us monitor site performance, detect abuse, and improve user experience.

2.3 Information from Institutional Clients

If you are using our Services through a university, agency, or third party, we may also receive:

• Institutional contact details (e.g., procurement officers or department leads)
• Collaborative author lists or contributor roles
• Grant IDs or publication tracking information, if provided for formatting

It is the responsibility of the institution to ensure all data shared complies with local laws and internal privacy obligations.

2.4 Optional Information

We may collect optional data such as:

• LinkedIn or professional profiles if submitted for collaboration
• Language preference
• Session recordings (for user experience optimization), only where legally permitted and anonymized

3. How We Use Your Information

We collect and process personal information for specific, lawful purposes related to the delivery, improvement, and protection of our Services. Your data is never sold or used for unrelated advertising.

3.1 Service Delivery and Operations

We use your information to:

• Process and fulfill your Orders for editing, formatting, consulting, and related services
• Assign your documents to appropriate subject-matter experts or editorial teams
• Communicate project status, clarifications, delivery timelines, or revision requests
• Create and manage your account (if applicable)
• Provide invoices, receipts, or tax-related documentation

3.2 Client Support

We may use your contact details and file history to:

• Respond to inquiries or complaints
• Offer technical or linguistic support
• Follow up on incomplete submissions or document errors

3.3 Quality Control and Internal Review

Your submitted content may be used for:

• Internal audits and editorial performance monitoring
• Limited AI-assisted tools for proofreading support (always reviewed by a human editor)
• Training internal staff or improving service workflows — only in anonymized or permission-based form

3.4 Analytics and Platform Optimization

We collect usage data to:

• Improve our website’s performance and usability
• Understand user behavior across services
• Detect technical issues, bugs, or security threats
• Analyze anonymized metrics (e.g., visitor geography, file type trends)

3.5 Legal, Compliance & Institutional Obligations

We may process your data as required to:

• Comply with legal obligations (e.g., taxation, fraud prevention)
• Cooperate with academic integrity investigations or lawful orders
• Respond to claims involving plagiarism, co-authorship disputes, or grant compliance (if required by a contracting institution)

We never share personal or manuscript data unless legally required or contractually authorized by the Client or their institution.

3.6 Marketing (Optional & Minimal)

We may use your email to:

• Send occasional service updates, discount codes, or content offers
• Invite you to participate in surveys or user research

You can opt out at any time using the unsubscribe link or by contacting us directly.

4. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, the General Data Protection Regulation (GDPR) and UK GDPR require that we explain the legal bases on which we collect and use your personal data.

We process your information only when we have a lawful basis to do so, which may include one or more of the following:

4.1 Performance of a Contract

We process personal and project-related information when it is necessary to:

• Fulfill a service you have requested (e.g., editing or consulting)
• Create and manage your user account or institutional profile
• Deliver files, revisions, and invoices

Without this data, we cannot provide our Services.

4.2 Consent

In certain cases, we rely on your explicit consent to process your personal data:

• When you opt in to receive marketing communications
• When you share sensitive or proprietary research materials and give written consent for specific processing
• When submitting collaborative or third-party data (e.g., co-author information)

You may withdraw your consent at any time by contacting us.

4.3 Legitimate Interests

We may process your information based on our legitimate business interests, provided such use is not overridden by your rights or interests. This includes:

• Internal quality control
• Service improvement and business analytics
• Preventing fraud, abuse, or misuse of Services
• Securing our digital platform

4.4 Legal Obligation

We may process your data when necessary to:

• Comply with Indian tax laws and business regulations
• Cooperate with law enforcement, courts, or data protection authorities
• Fulfill institutional or contractual requirements (e.g., grant transparency obligations)

4.5 Vital Interests (Rare Cases)

If required to protect the vital interests of you or another individual (e.g., serious academic misconduct that poses institutional risk), we may disclose relevant data strictly under legal or ethical guidance.

5. Data Sharing and Disclosure

We respect your privacy and take confidentiality seriously. Contentxprtz does not sell, rent, or trade your personal information or manuscript content to third parties for marketing purposes.

We only share your information when necessary for service fulfillment, legal compliance, or with your explicit authorization.

5.1 Internal Access – Need-to-Know Basis

Access to your personal data and submitted content is limited to:

• In-house editorial and support staff assigned to your project
• Subject-matter experts or freelance editors, under strict confidentiality agreements
• Authorized operations staff for billing, project management, or client support

All personnel are bound by professional and contractual obligations to maintain confidentiality.

5.2 Third-Party Service Providers

We may share your information with trusted third-party processors who help us operate our business, such as:

• Payment gateways (e.g., Razorpay, Stripe, PayPal)
• Cloud storage and document handling platforms (e.g., Google Workspace, Dropbox)
• Email and CRM platforms (e.g., Zoho, Mailchimp)
• Analytics and website optimization tools (e.g., Google Analytics, Hotjar)

These providers process your data only as necessary and in accordance with applicable privacy laws.

5.3 Institutional Clients and Sponsored Projects

If your Service is requested through a university, agency, or institutional account:

• We may share updates, invoices, or delivery confirmations with your designated institutional representative;
• We do not share manuscript contents or private communications unless explicitly instructed or required by contract;
• All institutional data access complies with procurement or research integrity standards.

5.4 Legal Disclosures

We may disclose your information where required to:

• Comply with applicable laws, tax regulations, court orders, or law enforcement requests;
• Respond to allegations of academic fraud, copyright infringement, or ethical misconduct;
• Protect the rights, safety, or property of Contentxprtz, our clients, or the public

Where legally permitted, we will notify you in advance of such disclosures.

5.5 Mergers, Acquisitions, or Business Transfers

If Contentxprtz (Rudrriv Solutions Private Limited) is involved in a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity. We will notify you of any such change and your related rights.

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, monitor website performance, and support essential functions. This section explains how these tools operate and your choices in managing them.

6.1 What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They help recognize your browser and store user preferences or login details for future visits.

Cookies can be:

• Session cookies, which expire when you close your browser
• Persistent cookies, which remain on your device for a set period or until manually deleted

6.2 Types of Cookies We Use

We may use the following types of cookies:

• Essential Cookies: Required for the operation of the website (e.g., login, form submissions)
• Performance & Analytics Cookies: Help us understand how users navigate the site (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences (e.g., language, country, project type)
• Marketing Cookies (limited use): May track interactions with promotional emails or campaigns (opt-in only)

We do not use advertising cookies or third-party behavioral trackers for targeted marketing without your explicit consent.

6.3 Third-Party Tools

We may use third-party services that also place cookies or similar tracking mechanisms, including:

• Google Analytics (to analyze visitor behavior)
• Hotjar or similar UX tools (to understand user experience)
• Email campaign tracking (to measure open/click rates)

These third parties may collect information directly from your browser under their own privacy policies.

6.4 Your Choices

You can manage or disable cookies in your browser settings. Most browsers allow you to:

• View what cookies are stored
• Delete cookies manually
• Block cookies from specific sites or entirely
• Receive alerts before cookies are stored

Note: Disabling cookies may affect site functionality, including file uploads, login access, or session stability.

6.5 Cookie Consent

By continuing to use our website, you consent to the use of cookies as outlined in this section. A cookie banner or pop-up may appear for users in jurisdictions that require explicit consent (e.g., EU/UK).

You may withdraw your consent at any time by adjusting browser settings or contacting us.

7. Data Storage and Retention

We retain personal information, manuscript files, and communications only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

7.1 Data Storage Location

Data is stored on secure cloud-based platforms and encrypted storage systems hosted in India, the United States, or other jurisdictions where our service providers operate. These locations may vary depending on:

• Geographic location of the Client
• Cloud services used for file delivery or email communications (e.g., Google Workspace, Zoho, Dropbox)

All data is protected using commercially reasonable security measures (see Section 9: Data Security).

7.2 Retention Periods

Unless otherwise agreed in writing, we retain data according to the following general schedule:

7.3 Right to Request Deletion

You may request deletion of your personal data or uploaded documents at any time by contacting us. We will:

• Permanently delete requested data unless we are legally required to retain it
• Confirm deletion completion or provide a reason if full deletion is not possible

Note: Deleting past files may limit our ability to provide follow-up edits, revisions, or reference services.

7.4 Data Backups and Archives

We maintain encrypted backups of our systems for disaster recovery and service continuity. These backups may include data previously submitted but are:

• Retained only for limited periods (typically 30–90 days)
• Automatically overwritten or securely purged after that time

Archived files are not used for any business, training, or marketing purposes.

8. Your Rights (Including EU, UK, California)

Depending on your jurisdiction, you may have specific rights related to how your personal data is collected, used, stored, and shared. Contentxprtz respects these rights and will respond to all legitimate requests in accordance with applicable data protection laws.

8.1 Your Rights Under GDPR (EU/EEA/UK)

If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure (“Right to Be Forgotten”): Request deletion of your data, subject to our retention policies
• Restriction: Request limitation of processing in certain cases (e.g., during a dispute)
• Portability: Receive your data in a commonly used, machine-readable format
• Objection: Object to processing where it is based on legitimate interest or for direct marketing
• Withdraw Consent: Withdraw any previously granted consent, at any time

To exercise any of these rights, contact us at: privacy@contentxprtz.com

We may request verification of your identity before processing your request.

8.2 Your Rights Under CCPA (California)

If you are a California resident, you have the right to:

• Know what categories of personal information we collect and why
• Access specific pieces of personal data we have collected about you
• Request deletion of your personal information
• Opt out of the sale (note: we do not sell personal data)
• Not be discriminated against for exercising your rights

Requests may be submitted via email or through a California-specific data request form if required.

8.3 Additional Jurisdictions

We comply with other international privacy frameworks where required, including:

• PIPEDA (Canada)
• PDPA (Singapore, Malaysia)
• IT Act & SPDI Rules (India)

If your country grants you additional rights not listed above, we will make reasonable efforts to honor them in good faith.

8.4 Response Time

We aim to respond to all verified data rights requests within:

• 30 calendar days for GDPR requests
• 45 calendar days for CCPA requests

Extensions may apply for complex cases, but we will notify you in advance if that occurs.

9. Data Security Measures

We implement a combination of technical, administrative, and organizational safeguards to protect your personal information, manuscripts, and associated data against unauthorized access, disclosure, alteration, or destruction.

However, no system can guarantee 100% security. By using our Services, you acknowledge and accept this residual risk.

9.1 Technical Safeguards

We use industry-standard technologies and protocols to secure your data, including:

• HTTPS encryption across the entire website and all file transmission
• Firewalls and intrusion detection systems to monitor server activity
• Secure file storage using trusted cloud providers (e.g., Google Workspace, Dropbox Business)
• Password encryption and role-based access for editorial and support teams
• Two-factor authentication (2FA) enabled for internal systems where feasible

9.2 Administrative Safeguards

To reduce the risk of internal misuse or accidental exposure:

• Staff and editors are bound by confidentiality agreements and internal access controls
• Access to user data is limited to personnel with a “need-to-know” basis
• Devices used by editors or consultants are required to have updated antivirus and encryption protocols
• Regular audits are performed to monitor access logs and detect unauthorized activity

9.3 Organizational Policies

• We maintain a data breach response plan in compliance with GDPR and other international regulations
• Clients will be notified within 72 hours if a breach affecting their data occurs and poses risk
• We conduct editor onboarding and data ethics training, especially for handling sensitive or confidential content
• Archived data and backups are encrypted and retained only for limited durations (see Section 7)

9.4 User Responsibilities

While we take data security seriously, we also recommend you:

• Use strong, unique passwords when creating accounts (if applicable)
• Do not share confidential login links or Order IDs with unauthorized parties
• Avoid submitting unnecessary sensitive data unless required for Service delivery
• Notify us immediately if you believe your account or content has been compromised

10. Children’s Privacy

Contentxprtz does not knowingly collect, solicit, or process personal information from individuals under the age of 16 (or the age defined as a child under applicable local law) without verified parental or institutional consent.

10.1 Intended Audience

Our Services are designed for:

• Adults aged 18 and above
• University students, researchers, faculty, and institutional clients

We do not target or market our services to minors or school-aged children.

10.2 If You Are Under 16 (or Applicable Age)

If you are under the age of 16, please do not submit any personal information or project documents through the Website unless:

• You are doing so under the supervision of a parent, guardian, or institution, and
• Proper consent has been obtained and documented

We reserve the right to verify age or authorization when data is submitted from individuals suspected to be minors.

10.3 Parental or Institutional Consent

If we become aware that we have collected personal information from a child without verified consent, we will:

• Promptly delete the data
• Notify any parent or responsible party if identifiable
• Deny continued access to Services until compliance is confirmed

Educational institutions submitting work on behalf of minor students must ensure that consent is obtained in compliance with local educational privacy laws (e.g., FERPA in the U.S.).

11. Cross-Border Data Transfers

As a global service provider, Contentxprtz operates and collaborates across multiple jurisdictions, including India, the European Union (EU), the United Kingdom (UK), the United States (U.S.), Australia, China, and South Korea.

By using our Services, you acknowledge that your data may be transferred to and processed in countries other than your own, where data protection laws may differ.

11.1 Jurisdiction of Processing

Your personal information and manuscript files may be accessed or processed in:

• India (primary jurisdiction of business registration and internal operations)
• United States (hosting, analytics, payment systems)
• Other countries where editors or consultants are located, including Australia, UK, South Korea, Japan, and China

We take reasonable steps to ensure that data processed outside your jurisdiction is adequately protected, regardless of location.

11.2 Legal Mechanisms for Protection

If you are located in the EU, EEA, or UK, and your data is transferred to a country not deemed to have “adequate” data protection laws (such as India), we rely on one or more of the following legal safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission or UK ICO
• Data processing agreements (DPAs) with third-party vendors and freelance editors
• Limited, contract-based access by editors bound by strict confidentiality obligations
• Purpose limitation: All transfers are limited to specific, contractually defined service objectives

11.3 Client Responsibilities

Institutional clients and university departments submitting personal or research-related data on behalf of third parties are responsible for:

• Ensuring any necessary data transfer consents are obtained
• Verifying that international sharing is allowed under their local data privacy regulations

11.4 Your Consent

By submitting your information or files to us, you consent to the transfer of your data to jurisdictions outside your own, including to countries that may not offer the same level of protection as those in your home country.

You may withdraw this consent by contacting us, though it may limit our ability to provide Services.

12. Third-Party Links and Tools

Our Website and Services may contain links to third-party websites, tools, plugins, or platforms not operated or controlled by Contentxprtz. These external services may be useful for manuscript submission, citation management, language refinement, or research collaboration — but we do not control their content, privacy practices, or security measures.

12.1 External Platforms and Portals

We may provide links to or interact with third-party tools such as:

• Journal submission platforms (e.g., ScholarOne, Editorial Manager)
• Reference managers (e.g., Zotero, EndNote, Mendeley)
• Citation or formatting tools
• Plagiarism checkers (e.g., Turnitin, iThenticate)
• File-sharing services (e.g., Dropbox, Google Drive)
• AI-based grammar or paraphrasing tools, where explicitly disclosed

These services are governed by their own privacy policies and terms. We encourage you to review those policies before interacting with them.

12.2 AI-Generated Tools and Editors

While all editorial output is human-reviewed, certain optional workflows may involve:

• Grammar checking or summarization tools
• Translation assistance
• Reference formatting automation

These tools are used solely to support internal efficiency and do not replace expert editorial judgment. Where AI tools are used, they operate within secure, controlled environments and do not retain or reuse your content for model training.

12.3 Your Responsibility

If you follow a third-party link, share your content through an external platform, or authorize integration with another tool:

• You do so at your own risk
• Contentxprtz is not responsible for the availability, security, or outcomes of that third-party service
• We are not liable for any data loss, breach, or misuse arising from your interaction with those platforms

12.4 Disabling External Integrations

If you prefer that your project not involve any third-party tools (e.g., file-sharing, citation APIs, or cloud delivery), you may request an alternative manual workflow when placing your Order.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry standards, or the nature of our Services. When we do, we will revise the “Last Updated” date at the top of the policy.

13.1 Notification of Changes

We will notify you of significant changes by:

• Posting a prominent notice on our website
• Sending an email notification to registered users (where applicable)
• Including update summaries in your account dashboard or order confirmation (if applicable)

We encourage all users to review this page periodically.

13.2 Continued Use = Acceptance

By continuing to use the Website or our Services after the effective date of any changes, you agree to be bound by the revised Privacy Policy.

If you do not agree with the changes, you may discontinue use and request data deletion per Section 7.

14. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us through one of the methods below:

Rudrriv Solutions Private Limited

(Operating under the brand name “Contentxprtz”)

Website: www.contentxprtz.com

Email: privacy@contentxprtz.com

General Inquiries: support@contentxprtz.com

For data access, deletion, or correction requests, please include:

• Your full name
• Email used during registration or order
• A brief description of your request

We may require identity verification for certain requests, in accordance with GDPR, CCPA, or other applicable laws.