Contentxprtz Refund Policy

1. Purpose of the Policy

At Contentxprtz, we are committed to delivering high-quality academic editing, consulting, formatting, and publication support services to researchers, scholars, institutions, and professionals around the world. Our goal is to ensure that every client is satisfied with the quality, timeliness, and professionalism of the work we deliver.

This Refund Policy outlines the circumstances under which you may be eligible for a full or partial refund, the process to request one, and the timelines we follow. Since our services are intellectual, creative, and time-bound in nature, refunds are governed by strict, transparent criteria to protect both clients and service providers.

This policy applies to all services purchased through:

• Our official website www.contentxprtz.com,
• Direct institutional contracts, or
• Email-based service confirmations.

2. Scope of Services Covered

This Refund Policy applies to all paid services offered by Contentxprtz (Rudrriv Solutions Private Limited), including but not limited to:

2.1 Covered Services

Refunds may be requested for the following categories:

• Academic Editing (Language Editing, Substantive Editing, Formatting)
• Proofreading and Copyediting
• Journal Submission Support
• Plagiarism Reduction Services
• Infographic or Visual Design
• Grant Writing Assistance
• Research Consulting (including literature review help, methodology, or statistical input)
• Resume/CV or SOP Editing (for academic or research purposes)
• Multi-author or Institutional Packages (subject to contractual terms)

Each of the above services is governed by the same core refund eligibility principles, except where explicitly stated otherwise.

2.2 Excluded Services (Non-Refundable)

Certain services are non-refundable under any circumstances, including:

• Custom publication strategy reports or journal matching once delivered
• Expedited or same-day delivery surcharges
• Services fully completed and accepted by the client (explicitly or implicitly)
• Projects where the client fails to respond to communication or clarification requests within 15 calendar days
• Payments made toward revisions that fall outside the scope of the original service
• Subscription-based or retainer-based engagements after the first deliverable has been sent

Additionally, consulting hours used, or subjective dissatisfaction (e.g., “not what I expected” without evidence of a breach of scope or standard) do not qualify as valid grounds for a refund.

3. Refund Eligibility Criteria

Refunds will be considered only when a valid claim is made in accordance with the following criteria. All refund requests are evaluated on a case-by-case basis to ensure fairness to both the client and our editorial/consulting team.

3.1 Eligibility for Full Refund

You may be eligible for a 100% refund under the following conditions:

• Order Cancellation Before Assignment: If you cancel your order before an editor, designer, or consultant has been assigned.
• Duplicate Payment: If you are accidentally charged twice for the same service and notify us within 7 days.
• Inability to Deliver: If we are unable to assign your project due to subject-area limitations, timeline conflicts, or unavailability.
• Delivery Failure: If we fail to deliver any part of the service within the committed timeframe and no rescheduling agreement is in place.

3.2 Eligibility for Partial Refund

You may be eligible for a partial refund under the following conditions:

• Service Dissatisfaction (with evidence): If you are dissatisfied with the quality of editing or support and provide concrete, documented evidence (e.g., errors, missed formatting, improper tone). A review will be conducted, and partial refund may be issued after internal validation.
• Project Cancellation Midway: If you cancel a project after partial completion, you may be refunded for the unworked portion only.
• Revision Failure: If we commit to specific revision rounds and fail to honor them under the terms agreed.

In such cases, store credit or additional revision may be offered as an alternative, depending on your preference.

3.3 Ineligible Scenarios

Refunds will not be granted for:

• Change of mind after work has started
• Delayed response from the client causing project delays
• Failure to read service descriptions, revision limits, or Terms and Conditions
• Poor journal acceptance outcomes unrelated to language or formatting quality
• Third-party rejection or negative peer review unless clearly tied to our deliverable

4. Partial Refunds or Credits

In cases where a full refund is not warranted but service deficiencies are acknowledged, Contentxprtz may offer a partial refund, store credit, or corrective service at no additional charge.

4.1 Partial Refunds

A partial refund may be issued based on the following factors:

• Percentage of work completed at the time of cancellation or dispute
• Degree of service deviation from the originally agreed scope
• Extent of editorial or formatting errors, as validated by our internal quality assurance team
• Client cooperation during revision or resolution processes

Partial refund amounts are calculated at our discretion, typically ranging from 20% to 60% of the service value, depending on the case.

4.2 Service Credits

In some cases, you may choose to receive a service credit instead of a refund. Credits can be applied to:

• Future editing or consulting projects
• Revisions or resubmissions within 6 months
• Institutional or multi-author orders under the same account

Service credits are non-transferable, and valid for 12 months from the date of issuance unless otherwise stated in writing.

4.3 Goodwill Offers

Even in scenarios where refund eligibility is not strictly met, we may, at our sole discretion:

• Offer free revisions or re-editing
• Provide a discount on your next order
• Extend turnaround time or assign senior reviewers for quality assurance

These are goodwill measures and do not imply fault or admission of service failure.

5. How to Request a Refund

To ensure transparency and fair processing, all refund requests must be formally submitted and documented through our designated channels.

5.1 Submission Process

To request a refund, please email:

You must include:

• Your full name and email address (used at the time of order)
• The Order ID or reference number
• A clear explanation of the issue or reason for the refund
• Supporting documents or screenshots (if applicable)
• Your preference for a refund, credit, or alternative resolution

5.2 Time Limit for Submission

All refund requests must be submitted:

• Within 14 calendar days of delivery, or
• Within 7 days of project cancellation or interruption (if applicable)

Requests submitted beyond these timeframes may not be eligible unless the delay was caused by a service issue on our end.

5.3 Initial Review Timeline

We aim to acknowledge your refund request within 2 business days and provide a decision or follow-up within 7–10 business days, depending on complexity.

6. Processing Time

Once a refund is approved, we aim to process it quickly and efficiently. However, processing time may vary depending on the original payment method, currency, or client location.

6.1 Refund Method

Approved refunds will be issued using the same payment method used during the original transaction, unless otherwise agreed in writing. This may include:

• Credit/debit card
• Bank transfer
• PayPal
• UPI or local wallets (India-specific)
• Institutional wire transfer (for B2B clients)

If the original method is unavailable, an alternate refund channel may be arranged upon mutual consent.

6.2 Standard Timeline

Refunds are typically processed within:

• 5 to 10 business days for credit/debit cards and PayPal
• 7 to 14 business days for bank transfers or international accounts
• 2 to 3 business days for digital wallets (if supported)

Delays caused by payment processors, bank holidays, or inaccurate information may extend this period.

6.3 Refund Confirmation

Once processed, you will receive an official Refund Confirmation Email, along with:

• Amount refunded
• Method and transaction ID
• Any remaining credits or revision entitlements (if applicable)

If you do not receive confirmation within the standard timeline, please contact refunds@contentxprtz.com with your Order ID.

7. Dispute Resolution and Escalation

We aim to resolve refund requests and service concerns fairly, promptly, and transparently. If you are dissatisfied with the outcome of your refund request or believe it was handled improperly, you have the right to escalate your case for review.

7.1 Escalation Process

If you disagree with a refund decision:

Reply to the Refund Confirmation Email with the subject line:
Refund Dispute – [Order ID]

Provide:

• The reason for escalation
• Any additional documents or communication not previously submitted
• A summary of what resolution you are seeking

Your case will be reviewed by a Senior Manager or Service Quality Officer not involved in the original decision.

7.2 Timeframe for Appeal

All escalations must be submitted within 5 business days of receiving a refund decision. After this window, the decision will be treated as final.

7.3 Final Determination

We will issue a final determination within 7–10 business days of receiving your escalation. This decision will:

• Either uphold, modify, or reverse the original outcome
• Be binding for both parties (unless subject to institutional contract terms or governing law)

7.4 Chargeback or Legal Claims

We encourage clients to first pursue resolution through our internal refund process. Initiating a chargeback or legal complaint without attempting internal resolution may result in:

• Suspension of services
• Permanent account closure
• Legal counteraction, where applicable

We are committed to professional, cooperative outcomes and maintain full documentation for all refund and dispute cases.

8. Contact Information

For any refund-related inquiries, escalation requests, or policy clarifications, please contact us at:

We strive to respond to all refund-related communications within 2 business days.