Chapter 4: Digital Work and Organisational Resilience
The aim of this chapter is to investigate about how hybrid work changes coordination across distributed teams and how these changes influence decision quality.
Evidence from prior studies shows different findings, partly because measurement frameworks and organisational contexts vary across settings.
This chapter therefore develops a comparative framework that connects digital work practices, coordination routines, and resilience outcomes.
Figure 1 summarises the proposed framework. The chapter then reviews the empirical evidence and concludes with implications for managers and future research.